Public Offer

The seller is Sushi Family ("we"), a network of sushi bars in Georgia. This offer is a formal proposal to conclude a distance contract of sale. The contract is concluded the moment you place an order.

We sell dishes at the range and prices shown on the website at the time of the order. The range, ingredients, weight, presentation and prices may change without prior notice; the binding price is the one confirmed at checkout. Photos are illustrative and may differ from the prepared dish.

Orders are placed on the website, in the on-site chat or in our messengers. You are responsible for the accuracy of the details you provide — order contents, name, phone, address and comment. We are not liable for the consequences of incorrect or incomplete details.

We may decline or cancel any order in whole or in part, including where an item is unavailable, the address is outside the delivery zone, there is a pricing error, we suspect abuse, or we cannot reach you. This entails no obligation for us other than refunding any amount already paid for the unfulfilled part.

Prices are in GEL. Payment is by transfer to a card; we send the details after the order is placed. The courier takes no money, with no exceptions, pickup included. The delivery fee is calculated at checkout and depends on the address and branch. The minimum order amount depends on the branch.

Delivery is within the selected branch zone. If the address is outside the zone, pickup or the nearest branch is offered. Delivery times are estimates that depend on load, weather and traffic; they are not a commitment and their lapse entails no liability.

Dishes are short shelf-life products. Once prepared and handed over, returns or exchanges of goods of proper quality are not possible. Quality complaints are accepted at the moment of receipt or immediately after, via the contacts below; for a justified complaint we will, at our discretion, replace the dish or refund its price. This does not limit rights expressly granted by Georgian law.

The service is provided "as is". We are not liable for interruptions or failures caused by circumstances beyond our reasonable control, including third-party services (payment systems, messengers, hosting, courier services), connectivity failures and force majeure. Our liability for any order is in all cases limited to the amount of that order; we do not compensate indirect losses, lost profit or non-material harm.

Ingredients and possible allergens are listed on the dish cards. Production uses shared equipment, so trace amounts of allergens cannot be excluded. If you have an allergy, check the ingredients before ordering; the decision to order with an allergy rests with you.

Data processing is governed by the Privacy Policy published on the website.

We may change this offer at any time. The version published on the website at the time of your order applies.

Sushi Family, Georgia. Email: info@sushi.family.