Privacy Policy

Individual entrepreneur Alisa Abakelia (Sushi Family), identification number 62006061583, Georgia. Data enquiries: sushifamily2024@gmail.com.

Name, phone, delivery address and its comment, order contents and history, language, your messenger user id (when you contact us via Instagram or other channels), and your chat with the consultant. We neither receive nor store card details: you enter your card on the Bank of Georgia payment page.

Taking and fulfilling orders, delivery and order-related contact, recognising a returning customer and speeding up checkout, supporting service quality, and anonymised sales analytics.

Processing to perform the contract (placing and delivering the order) and on the basis of the consent you give at checkout.

If you contact us in chat or a messenger without placing an order, the basis is the consent you give by starting the conversation and our legitimate interest in responding to your inquiry.

Data is shared only as far as needed to fulfil the order: with the Poster point-of-sale system, the courier or delivery service, and Bank of Georgia to process a card payment. We do not sell data or pass it on for third-party advertising.

Messages are processed by an AI consultant (provider Anthropic) to reply and assemble the order. The provider does not use request content to train its models. To tune the tone of communication we use anonymised transcripts with personal data removed.

The site uses only functional cookies needed to operate: language, the selected branch and the cart session. We set no advertising or third-party trackers.

Data is kept for as long as needed to fulfil orders and meet legal requirements. Technical backups are kept for a limited period (14 days by default).

Access is role-restricted, transfer is over a secure connection, keys and secrets are stored encrypted, and phones and addresses do not reach technical logs. Absolute security of data transmitted over the internet cannot be guaranteed.

You may request access to your data, its correction or deletion, and withdraw consent. Send requests to sushifamily2024@gmail.com; we respond within a reasonable time under Georgian law. How deletion works, including data from an Instagram conversation, is set out on the Data deletion page (/data-deletion).

The service is not intended for persons under 18; we do not knowingly collect their data.

This policy may be updated; the current version is always published on the website.